DIG2 Next: A Success Enabler In The Service Era

Top 10 ITSM Consulting/Service Companies 2020

Digitalization is changing the face of ITSM—the prevailing paradigm in delivering IT services today. In conjunction with this, various innovations and best practices are disrupting the industry globally, and APAC is also witnessing a slew of trends infiltrating its marketplace.

AI has been the predominant factor for the big leap towards modernization of ITSM and its service desk. The reason behind this has been the unprecedented capability of AI to intelligently automate complex tasks at every IT operation level, enabling professionals to focus on innovating and evolving the sector for achieving business goals. Reducing time spent on registration, improving incident prioritization, and automating task assignments are a few instances where AI can assist the IT service desk, enhancing its efficiency. AI is integrated deep into the systems and is powering business growth successfully.

Further, AI and automation are now mentioned in one breath today, depicting the bond of the smart siblings. With smart automation gaining popularity in the APAC region, RPA is widely being utilized. Mundane tasks such as password resets, share folder access, AD account creations, the addition of IDs to mailing lists, service restarts are getting resolved quickly using RPA. Another significant trend disrupting ITSM and ITIL practices is machine learning in several ways, such as predicting issues and problems proactively, improving search capabilities and knowledge management, and auto-classification of service desk tickets.

These advanced technologies bombarding the enterprises call for a diligent method to simplify the management. As a response to this, integrated ITSM solutions are used today, enabling IT teams to discover, optimize, remediate, and deliver through an omnichannel for IT and business users. Such solutions eliminate silos to make better-informed decisions and enhance the customer experience. It also helps in discovering unknown assets in multi-cloud, monitor and predicts events, uncover and remediate security vulnerabilities, and provide a 360-degree intelligence environment.

In light of these significant technological advancements today, APAC CIO Outlook has compiled a list of top 10 IT Service Management Consulting/ Services Companies to guide businesses in harnessing the power of technology to boost customer experience and increase efficiency.

With exceptional technological acumen and numerous success stories up their sleeves, many of these companies have consistently proven their expertise in robust IT service management consulting/ service landscape. We hope this issue of the APAC CIO Outlook helps you build the partnership you and your firm need to technologically-transform your IT processes.

We present to you APAC CIO Outlook’s "Top 10 IT Service Management Consulting/Service Companies—2020"

TOP VENDORS

Top IT Service Management Solution Companies

TOP VENDORS

TOP VENDORS

Top ITSM Consulting/Service Companies

DIG2 Next

DIG2 Next leverages the ITIL service management best practices, the PMBOK Guide project knowledge body, Agile practices, SIAM to provide service integration framework on multi service providers environment, VeriSM to provide approach about DX., and COBIT to provide IT governance, internal framework, and more to help solve their clients’ problems. The company teaches ITIL with an approach that involves practical learning with a focus on high-quality discussions in a small group system. This enables the clients to comprehensively acquire management skills such as communication and team skills, which cannot merely be obtained through traditional learning methods

www.dig2sol.com
SIG Global

Singapore-based SIG Global offers a comprehensive set of IT resources—known as Business Based EDI Platform (BBP)—required for managing businesses that have multiple outlets such as retail companies as well as restaurants. Initially introduced in Japan and then in ASEAN countries, BBP is SIG Global’s answer to the operational loopholes that retail chain businesses and restaurants are often faced with. For such businesses, BBP proves to be a capable solution that simplifies the management of chain stores. BBP is an all-in-one solution that helps streamline the facets of a retail business, right from supply chain operations to employee management. BBP also includes an EDI and payment platform that manages the supply chain of a company

www.sig-gl.com.sg
Kepner Tregoe

For over 60 years, Kepner-Tregoe has empowered hundreds of companies to resolve millions of problems. They can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, and help the businesses to achieve success. Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address the organizational challenges. Their systematic, data-driven approach to problem-solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs

www.kepner-tregoe.com
Sapience Consulting

Sapience Consulting specializes in helping organizations resolve the existing pain points in the SM consulting industry and gain visibility and control over the quality and cost of providing IT services. As an expert in systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions, Sapience provides organizations with independent consulting and education services empowering them to attain self-sufficiency in their abilities to grow and continue maturing as an organization

www.sapience-consulting.com
Service Potential

Service Potential supports organizations in the management and delivery of their IT Services. They specialize in helping companies move away from reactive and unreliable; IT functions to established capabilities, defined service catalogs, and agreed service levels. Their approach has been developed over many years of hands-on experience, delivering some of the most exciting IT projects across Australia. Service Potential brings together the practical experience, the depth of knowledge, and the industry relationships to help the clients to succeed with the IT initiatives. They have IT professionals across multiple SaaS, PaaS, and IaaS platforms, including ServiceNow and Microsoft

www.servicepotential.com.au
Crossfuze

Crossfuze provides superior service and in-depth knowledge that enables organizations to accelerate the path to achieving their ServiceNow vision. ServiceNow IT Service Management (ITSM) helps in stimulating the client’s digital transformation by allowing services to for the end-users wherever they are, whenever they need it, and from any device they have. With Crossfuze, companies can have rest assured that they will get the most out of the ServiceNow investment. The team of ServiceNow experts help in codifying clients’ vision in an ITSM implementation roadmap, assume the optimal amount of risk, and motivate and evangelize stakeholders
ITSMC

ITSMC is a boutique consultancy group of experts, who are experienced, qualified, and have done the hard yards within Enterprise Organizations. They have led consulting practices, won multi-million deals with their thought leadership, innovative services, and designs. The company now offer services that both Large and Small business wish to implement and make a difference. They currently work with large enterprise organizations, medium, and small corporations as well as Government agencies. They deliver the best of breed consultants and services to make a difference, along with providing the best service, advice, and guidance
OpenVision

OpenVision is an autonomous, organizational improvement consultancy group that guides employees of IT-organizations. The main focus of activities comprises the delivery of courses and the provision of consultancy to complete solution implementation. OpenVision works together with several leading companies that operate in the segment of IT and IT-service provision. It strives to deliver courses with high-quality content and high-quality delivery. To this end, OpenVision ensures that its trainers and consultants are fully certified and well-trained and that the material used is up-to-date and accredited
Service Quality

Service Quality is an innovative industry leader and supplier of choice to businesses across the APAC region, delivering best in class service management solutions, and customer service. As a key Cherwell and Bomgar partner, Service Quality has all the Business Process Design, Technical Consultancy, Implementation, Training, and Support needs to be covered! They pride themselves on working closely with their customers to deliver quality services and outcomes which achieve their objectives. At Service Quality, their purpose is to help the customers build their platform for success through cost-effective Service Management and Business Solutions
ServiceHot

ServiceHot focuses on IT service operation management. It is a leading domestic ITSM software manufacturer and IT service operation management cloud service provider. At the same time, ServiceHot is a global ITSM2.0 advocate and a universal definition of ITOM (IT Service Operation Management). Since 2017, ServiceHot is committed to the innovation, development, and application of ITSM2.0 and ITSM SAAS. ServiceHot has always been adhering to the concept of allowing to control every moment of IT service operation, allowing enterprise-level service management to have an intelligent, collaborative, mobile, and social IT service operation experience