Top 10 ITSM Consulting/Service Companies 2020
Digitalization is changing the face of ITSM—the prevailing paradigm in delivering IT services today. In conjunction with this, various innovations and best practices are disrupting the industry globally, and APAC is also witnessing a slew of trends infiltrating its marketplace.
AI has been the predominant factor for the big leap towards modernization of ITSM and its service desk. The reason behind this has been the unprecedented capability of AI to intelligently automate complex tasks at every IT operation level, enabling professionals to focus on innovating and evolving the sector for achieving business goals. Reducing time spent on registration, improving incident prioritization, and automating task assignments are a few instances where AI can assist the IT service desk, enhancing its efficiency. AI is integrated deep into the sys... Continue Reading
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Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.
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DIG2 Next leverages the ITIL service management best practices, the PMBOK Guide project knowledge body, Agile practices, SIAM to provide service integration framework on multi service providers environment, VeriSM to provide approach about DX., and COBIT to provide IT governance, internal framework, and more to help solve their clients’ problems. The company teaches ITIL with an approach that involves practical learning with a focus on high-quality discussions in a small group system. This enables the clients to comprehensively acquire management skills such as communication and team skills, which cannot merely be obtained through traditional learning methods
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Singapore-based SIG Global offers a comprehensive set of IT resources—known as Business Based EDI Platform (BBP)—required for managing businesses that have multiple outlets such as retail companies as well as restaurants. Initially introduced in Japan and then in ASEAN countries, BBP is SIG Global’s answer to the operational loopholes that retail chain businesses and restaurants are often faced with. For such businesses, BBP proves to be a capable solution that simplifies the management of chain stores. BBP is an all-in-one solution that helps streamline the facets of a retail business, right from supply chain operations to employee management. BBP also includes an EDI and payment platform that manages the supply chain of a company
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For over 60 years, Kepner-Tregoe has empowered hundreds of companies to resolve millions of problems. They can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, and help the businesses to achieve success. Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address the organizational challenges. Their systematic, data-driven approach to problem-solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs
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Sapience Consulting specializes in helping organizations resolve the existing pain points in the SM consulting industry and gain visibility and control over the quality and cost of providing IT services. As an expert in systems life-cycle management, endpoint security management, service desk, and IT process improvement solutions, Sapience provides organizations with independent consulting and education services empowering them to attain self-sufficiency in their abilities to grow and continue maturing as an organization
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Service Potential supports organizations in the management and delivery of their IT Services. They specialize in helping companies move away from reactive and unreliable; IT functions to established capabilities, defined service catalogs, and agreed service levels. Their approach has been developed over many years of hands-on experience, delivering some of the most exciting IT projects across Australia. Service Potential brings together the practical experience, the depth of knowledge, and the industry relationships to help the clients to succeed with the IT initiatives. They have IT professionals across multiple SaaS, PaaS, and IaaS platforms, including ServiceNow and Microsoft
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Crossfuze
Crossfuze provides superior service and in-depth knowledge that enables organizations to accelerate the path to achieving their ServiceNow vision. ServiceNow IT Service Management (ITSM) helps in stimulating the client’s digital transformation by allowing services to for the end-users wherever they are, whenever they need it, and from any device they have. With Crossfuze, companies can have rest assured that they will get the most out of the ServiceNow investment. The team of ServiceNow experts help in codifying clients’ vision in an ITSM implementation roadmap, assume the optimal amount of risk, and motivate and evangelize stakeholders
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ITSMC
ITSMC is a boutique consultancy group of experts, who are experienced, qualified, and have done the hard yards within Enterprise Organizations. They have led consulting practices, won multi-million deals with their thought leadership, innovative services, and designs. The company now offer services that both Large and Small business wish to implement and make a difference. They currently work with large enterprise organizations, medium, and small corporations as well as Government agencies. They deliver the best of breed consultants and services to make a difference, along with providing the best service, advice, and guidance
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OpenVision
OpenVision is an autonomous, organizational improvement consultancy group that guides employees of IT-organizations. The main focus of activities comprises the delivery of courses and the provision of consultancy to complete solution implementation. OpenVision works together with several leading companies that operate in the segment of IT and IT-service provision. It strives to deliver courses with high-quality content and high-quality delivery. To this end, OpenVision ensures that its trainers and consultants are fully certified and well-trained and that the material used is up-to-date and accredited
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Service Quality
Service Quality is an innovative industry leader and supplier of choice to businesses across the APAC region, delivering best in class service management solutions, and customer service. As a key Cherwell and Bomgar partner, Service Quality has all the Business Process Design, Technical Consultancy, Implementation, Training, and Support needs to be covered! They pride themselves on working closely with their customers to deliver quality services and outcomes which achieve their objectives. At Service Quality, their purpose is to help the customers build their platform for success through cost-effective Service Management and Business Solutions
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ServiceHot
ServiceHot focuses on IT service operation management. It is a leading domestic ITSM software manufacturer and IT service operation management cloud service provider. At the same time, ServiceHot is a global ITSM2.0 advocate and a universal definition of ITOM (IT Service Operation Management). Since 2017, ServiceHot is committed to the innovation, development, and application of ITSM2.0 and ITSM SAAS. ServiceHot has always been adhering to the concept of allowing to control every moment of IT service operation, allowing enterprise-level service management to have an intelligent, collaborative, mobile, and social IT service operation experience
