Top 10 IT Service Management Solution Companies – 2021
With the rapid migration to digital technologies, it has become imperative for decision-makers across industries to keep pace with the emerging technological trends or risk falling behind. Thus, streamlined and effective information technology service management (ITSM) has become a core priority for organizations today in their digital transformation journeys. Organizations have increasingly begun to automate their repetitive and mundane IT tasks, leaving the workforce to spend time on value-added business initiatives. Such enhanced capabilities are drastically aiding enterprises in increasing productivity, minimizing operational costs, and improving both employee and customer experiences.
Intelligent automation solutions remain at the forefront of this paradigm shift underway in IT service delivery and support. For instance, roboti... Continue Reading
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Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.
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The company is focusing on value stream thinking with ITIL4, a more flexible service management system, and developing digital human resources that can consider combinations of various practices and emerging technologies with VeriSM’s management mesh. DIG2 NEXT supports corporate service management with both education that develops such human resources inside the company and consulting that finds and solves problems from an objective perspective, revitalizes the economy and global competition of Japanese companies. What differentiates DIG2 Next is the quality of its education and consulting services. The deep knowledge and experience of the company’s instructors and consultants ensure that they always deliver the right service to the customers
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BMC Software
BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With unmatched experience in IT management, we support 92 of the Forbes Global 100 and have earned recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations, and the mainframe
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Cherwell
From logistics to analytics and beyond, Cherwell is a blank canvas for improving service delivery
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Freshworks
Extends digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution
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LiveAgent
Helps desk software which helps to increase satisfaction, profits and reduce time spend on emails
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ManageEngine
Crafts comprehensive IT management software with a focus on making your job easier
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ServiceNow
Delivers digital workflows that create great experiences and unlock productivity
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SolarWinds
A leading provider of powerful and affordable IT management software
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SysAid
A multi-layered ITSM solution with built-in remote control and advanced automation – ready to support users remotely, during these challenging times
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TOPdesk
TOPdesk’s cloud-based Service Management platform enables you to integrate and simplify your organisation’s entire support needs for your internal and external customers, by seamlessly streamlining the flow of work. With a 99% customer retention rate, their clients rate TOPdesk a 4.6 out of 5 on Gartner Peer Insights.
