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In 2007, a group of three friends realized that the world of customer service was unnecessarily complicated and chaotic. And so, Mikkel Svane, Alexander Aghassipour, and Morten Primdahl set out to create a customer support software that would be easy to work with, great to look at and would provide users with tools that ensure a seamless experience, whatever the task. The result was Zendesk, and it was conceptualized in a tiny loft in Copenhagen, Denmark that had a kitchen door for a table. Always looking to bring in a clean design philosophy to help simplify customer support processes, the three worked hard in what they believed would bring value to the customer support industry. “We succeeded because we worked hard, we cracked some problems early, and we didn’t give up when the weather changed. There is no formula for success, the world moves too fast for any formula to last,” says Mikkel Svane, Founder and CEO of Zendesk.
When Zendesk received Series B funding in 2009, it moved its headquarters to San Francisco and never looked back, acquiring companies along the way to help improve its products. Zendesk forked out $45 million in 2014 to acquire We Are Cloud, the parent company of BIME Analytics—the technology that now runs Zensdesk’s platform. What sets Zendesk apart from its competitors is that all its products and services are cloud-based, giving users the ability to store all their data in one place, cheaper and easier. Zendesk offers a complete host of customer service products and services that can tackle any customer request.
Organizations that have Critical Data and Know How to Make Sense of it will have a Better Understanding of Customers
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