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Irrespective of the fact that IT is playing a significant role for organizations to accomplish their business objectives, there is a loophole amongst IT and businesses, resulting in the emergence of several challenges. OpenVision strives to address these very problems by bridging the gap between IT and business with its IT Service Management (ITSM) services and standardizing business processes by using industry best practices. The company has developed training, consulting and implementation services for their clients to leverage them the benefits of engagement, communication effectiveness and efficiency between IT, business and internal IT customers.
OpenVision blends its years of experience with its best practice guidance along with its predefined framework to offer training and consulting and implementing those in its client's systems. ITSM Process Consulting is a turnkey service that guides its clients to develop ITSM Processes which cover the interrelationship between processes, process policies, process roles, process activities, process input and output, procedures, KPI, reports, and dashboard. OpenVision's ITSM Processes deal with Incident Management, Problem Management, Event Management, and Service Asset and Configuration Management to mention few among a wide range of services.
OpenVision has been serving as a one-stop service provider for people, process and technology parts with its ITSM services for more than two decades.
OpenVision understands its client's requirements to help them analyze the whole IT lifecycle, from services to governance
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