OpenVision: For ITSM Training, Consultancy, and Tools Implementation

Irrespective of the fact that IT is playing a significant role for organizations to accomplish their business objectives, there is a loophole amongst IT and businesses, resulting in the emergence of several challenges. OpenVision strives to address these very problems by bridging the gap between IT and business with its IT Service Management (ITSM) services and standardizing business processes by using industry best practices. The company has developed training, consulting and implementation services for their clients to leverage them the benefits of engagement, communication effectiveness and efficiency between IT, business and internal IT customers.

OpenVision blends its years of experience with its best practice guidance along with its predefined framework to offer training and consulting and implementing those in its client's systems. ITSM Process Consulting is a turnkey service that guides its clients to develop ITSM Processes which cover the interrelationship between processes, process policies, process roles, process activities, process input and output, procedures, KPI, reports, and dashboard. OpenVision's ITSM Processes deal with Incident Management, Problem Management, Event Management, and Service Asset and Configuration Management to mention few among a wide range of services.

OpenVision has been serving as a one-stop service provider for people, process and technology parts with its ITSM services for more than two decades.

“We are a unique organization focusing on advancing the ITSM experiences based on our client's requirements,” says Sutthichai Preamsiriniran, Managing Director, OpenVision. The company offers tools and software implementation services such as HP Service Desk, HP Service Manager, IBM TSRM, ServiceNow, and SMART Service Desk to help implement ITSM Processes for clients. SMART Service Desk is a flexible and robust ITSM on-premise suite that can be purchased or subscribed and can also be used in the cloud.

OpenVision also offers a variety of Best Practices Training solutions, crafted specially for the staff of its client companies. The company works with ITpreneurs and PeopleCert to offer certified course materials and deliver globally recognized certifications to its customers. OpenVision has partnered with ITSM training provider, and with ITIL Certify Institute to modify its training services.

Offering its services to organizations of different sizes, OpenVision understands its client's requirements to help them analyze the whole IT lifecycle—from facilities to governance. To highlight one amongst several success stories Sutthichai narrates the company’s partnership with a Saving Bank. OpenVision offered them a developed IT Services Management Processes covering their incident, problem, change, configuration, service level, release, IT service continuity availability and capacity. OpenVision aided the client in developing its first Service Level Agreements and organized its priority and service resolution time targets. Moreover, OpenVision also trained the client company's IT Staff and to help them understand their specific Roles and Functions. Appeased by OpenVision's services, the company is looking for a further implementation of advanced IT Service Management Processes from OpenVision.

Based in Thailand, OpenVision is planning to expand into other markets in South East Asia. The company is not only growing geographically, but is also devising Service Management Concepts for non-IT functions such as facilities, HR, and marketing to increase its target market. The company's primary objective is to help support engineers, service desks managers, CIOs and IT Managers while improving customer satisfaction, reducing total cost of ownership by bringing ITIL best practices and leading-edge software.