KT’s problem-solving processes support incident management teams by providing them with an easy-to-understand set of activities, workflows and tools to determine the nature of an incident, make decisions and implement the appropriate solution that quickly restores the service. KT also provides application tools and software for problem solving which can be accessed on any device, whenever required, irrespective of where the user is located. KT’s revolutionary application for manufacturing industries features problem-solving modules, which guide users through established processes, and supplements them with abundant real-time information to run analytics, reports and share them with other employees who can work jointly to fix the issue. Built around a data-driven core that stresses the role of procedure completion in the decision making process, KT’s solutions are used by companies worldwide to resolve issues immediately as well as create a sustainable business environment of quality and cost efficiency.
KT’s newly launched training product “KT Frontline”, utilizes simulated scenarios, minimum theory, and maximum application to help employees working in industrial sectors ranging from operations, manufacturing and IT. Designed to tackle the client’s needs quickly, Frontline increases the problem-solving efficiency, agility and strengthens skills while resolving incidents at a faster pace. The solution provides users with the tools and skills required to address client issues, resolve them, quality documentation for further investigation and reduces downtime. KT’s Clear Thinking process allows organizations to run more competently, improve quality and drives the bottom-line results by developing high-quality thought process and issue resolution abilities in their employees through coaching and consulting solutions.

With top-notch problem-solving solutions and services, KT is committed to helping businesses worldwide in resolving their issues through effective root cause analysis and decision making skills. William B. Baldwin, CEO of Kepner-Tregoe says,” At Kepner-Tregoe, our primary goal is to empower organizations with the know-how on finding solutions giving them the confidence to work under pressure and make the best decisions for their business.”