ITSMC: Delivering a Service Management One-stop Shop
When it comes to delivering competitive advantage by optimizing an organization’s modern Service Management (ITSM), Australia-based ITSMC stands miles ahead of the competition curve. The reason? Lana Yakimoff, Principal Consultant and Director, ITSMC answers, “ITSMC professionals apply their knowledge beyond the IT function to manage services, to bring innovations into work practices, and ultimately increase the value they deliver to customers.” By adopting good practices and a common sense approach to an organization’s service management capabilities, ITSMC delivers quality outcomes to customers by focusing on aligning IT services with the needs of the business.
Today, organizations rely on technological innovations to remain competitive. With this comes an increased expectation about the services that customers receive— both internally and externally. Further, a lot of organizations have commercial and management issues with their service providers as to how they govern and manage the service providers delivering services into the digital age and also within a multi-vendor environment. The cause of all the challenges that organizations face today is lack of an efficient operating model, strategy and organizational change management, and understanding how to help vendors, people and the business through change. ITSMC integrates good practices, frameworks, methodologies, and standards to ensure that an organization’s operating and delivery model is useful and can include cost-effective strategies but providing excellent customer service and overall efficient but excellent service delivery.
ITSMC also provides transformation and outsourcing services to enhance their ITSM delivery sphere. The firm has incorporated strategic objectives alignment into its planning and designing to help drive change in client’s transformation. The firm also delivers a process of multiple activities and streams; reviewing practices, identifying the gaps, designing a roadmap capability, benefits management, and value realization to drive this transformation. This allows organizations to leverage IT as an enabler of disruption and lead an effective and efficient change in their organization. ITSMC also provides bid management and bid strategy and selection services which include strategies and techniques to ensure organizations design and develop a roadmap, strategy for services. It helps customers select vendors and service providers, and help with compliance deliverables and milestone activities within a vendor management office, VMO.
Having carved a niche in the ITSM arena, the firm extends their services to the enterprise service management, ESM, bringing the business domain and their services through IT. ITSMC will also focus on security services and delivering customer service excellence, to continually improve their customers front line services. As service management becomes integral to every aspect of the business, ITSM professionals will need to demonstrate a proactive and visionary approach across the enterprise, digital landscape to drive rapid and positive business change,” concludes Yakimoff.