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The traditional ITSM practice and business model has changed significantly with new digital technologies such as cloud computing, big data, AI, and IoT reshaping organizations’ business needs and driving digital transformation. The accelerating pace of digital transformation coupled with the growth of DevOps adoption and increased demand for self-service demands ITSM to adopt and adapt various processes while reinforcing the best practice for delivering quality IT service in a new, more complex world. ITSM has to encourage a user-centric culture of collaboration and to bring together ITSM, development, operations, business relationships, and governance in a holistic approach; a truly integrated model for digital service management. With a strong technical capability and well-versed knowledge in ITSM, ELM Computer Technologies Limited (ELM) supports its clients in passing through the digital transformation journey and grows with its clients together in the new digital world. ELM provides the required integrated ITSM model to simplify support for users and infrastructures, reduce costs, and increase satisfaction through self-service, automated service management, and best-practice based service desk capabilities. ELM also provides solutions for clients for adopting DevOps, AI, and IoT.
As a truly service-oriented company, ELM is committed to helping its clients establish and manage IT infrastructures and business applications to enhance their business competitiveness, reduce cost and risk, promote performance and efficiency, and enhance availability and security. ELM’s Service management solution enables IT practitioners to benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information for improving first call resolutions.
ELM provides the required integrated ITSM model to simplify support for users and infrastructures, reduce costs, and increase satisfaction through self-service, automated service management, and best-practice based service desk capabilities
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