Bob Beauchamp, President & CEO It cannot be stressed enough on how vital IT service management has become for smooth operation and functioning of businesses. However, for efficient service management, it is quintessential to use modern age technologies like AI, machine learning, chatbots, cloud and more to stay relevant in the market. To this end, BMC Solutions, with unmatched experience in IT management, aids organizations to adapt to market changes, while maintaining continuity in service with 100 percent customer satisfaction and engagement. The company helps in optimizing the IT infrastructure, enabling a secure, cost-effective transition to the cloud and continued innovation across the enterprise. Their solutions and services offer speed, agility, and efficiency to tackle business challenges in the areas of service management as well as automation, operations, and the mainframe.
Out of the many solutions that the company offers, BMC Helix is specially developed for IT service management. It delivers cognitive service management that is fast, accurate, cost-effective and is available to run on any public cloud, a hybrid model, or in the data center. As the businesses are running to apply modern technology to solve real business challenges and gain a competitive edge, BMC Helix is a perfect tool to help them in this endeavor. With BMC Helix, businesses can extend IT service management functionality into the intelligent, modern experience consumers’ demand: cognitive service management (CSM).
BMC Helix, you gain the ability to choose the cloud that you want, and by combining the power of IBM Watson, deliver cognitive service experiences of the future
Under the BMC Helix tag, there are different versions of the product—ITSM, Business Workflows, Digital Workplace, Discovery, Platform—that cater to different demands. For example, Helix ITSM helps deliver predictive service management through auto-classification, assignment, and routing of incidents. Besides, Helix discovery helps businesses discover assets and services across on-premises and multi-cloud environments (AWS, Azure, Open Stack, Google Cloud). While Helix Platform helps companies extend, customize, and integrate through REST APIs from a cloud-native, micro-services-based platform. Moreover, Helix Business Workflows goes beyond IT to lines of business like HR, facilities, procurement and more. Helix Digital Workplace provides omnichannel conversational experiences for end-users beyond web to Slackbot, Chatbot, SMS, and Skype.
Amongst many customers driving their business successfully using BMC Helix, one important customer of the company is the Bank of England. Being a central bank in the U.K. the bank does things like repayment systems, crunching a massive number of data to make decisions and also it needs to protect the data from a cybersecurity perspective. Leveraging BMC Helix solution, the bank is driving self-service customer satisfaction with ease.
BMC is continuously extending and enriching the cognitive capabilities of its Helix solution, a few months back, partnered with IBM, where AI technologies from IBM Watson were seamlessly integrated into it. This has not only expanded the additional cloud choice, the IBM cloud, to the customers but has also added the insight engine from IBM. "The most powerful outcome of BMC Helix is choice," said Nayaki Nayyar, President, Digital Service Management at BMC. "With BMC Helix, you gain the ability to choose the cloud that you want, and by combining the power of IBM Watson, deliver cognitive service experiences of the future."
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