It integrates emerging technologies like machine learning and artificial intelligence into the enterprise and transforms every layer of service delivery. This complete cloud solution uses containers to allow customers to choose any cloud platform- AWS, Azure, or BMC Cloud. Additionally, it includes cognitive capabilities (Bots/ ML/AI) that help organizations transform their IT service management with increased accuracy, speed, and reduced cost.

Under the BMC Helix tag, there are different versions of the product—ITSM, Business Workflows, Digital Workplace, Discovery, Platform—that cater to different demands. For example, Helix ITSM helps deliver predictive service management through auto-classification, assignment, and routing of incidents. Besides, Helix discovery helps businesses discover assets and services across on-premises and multi-cloud environments (AWS, Azure, Open Stack, Google Cloud). While Helix Platform helps companies extend, customize, and integrate through REST APIs from a cloud-native, micro-services-based platform. Moreover, Helix Business Workflows goes beyond IT to lines of business like HR, facilities, procurement and more. Helix Digital Workplace provides omnichannel conversational experiences for end-users beyond web to Slackbot, Chatbot, SMS, and Skype.

Amongst many customers driving their business successfully using BMC Helix, one important customer of the company is the Bank of England. Being a central bank in the U.K. the bank does things like repayment systems, crunching a massive number of data to make decisions and also it needs to protect the data from a cybersecurity perspective. Leveraging BMC Helix solution, the bank is driving self-service customer satisfaction with ease.

BMC is continuously extending and enriching the cognitive capabilities of its Helix solution, a few months back, partnered with IBM, where AI technologies from IBM Watson were seamlessly integrated into it. This has not only expanded the additional cloud choice, the IBM cloud, to the customers but has also added the insight engine from IBM. "The most powerful outcome of BMC Helix is choice," said Nayaki Nayyar, President, Digital Service Management at BMC. "With BMC Helix, you gain the ability to choose the cloud that you want, and by combining the power of IBM Watson, deliver cognitive service experiences of the future."