APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • IT Service Management
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • IT Service Management
    • BMC Solutions
    Previous
    Next

    BMC Solutions: Empowering Businesses to Master Modern IT

    Follow BMC Solutions on :

    Bob Beauchamp, President & CEO, BMC SolutionsBob Beauchamp, President & CEO
    It cannot be stressed enough on how vital IT service management has become for smooth operation and functioning of businesses. However, for efficient service management, it is quintessential to use modern age technologies like AI, machine learning, chatbots, cloud and more to stay relevant in the market. To this end, BMC Solutions, with unmatched experience in IT management, aids organizations to adapt to market changes, while maintaining continuity in service with 100 percent customer satisfaction and engagement. The company helps in optimizing the IT infrastructure, enabling a secure, cost-effective transition to the cloud and continued innovation across the enterprise. Their solutions and services offer speed, agility, and efficiency to tackle business challenges in the areas of service management as well as automation, operations, and the mainframe.

    Out of the many solutions that the company offers, BMC Helix is specially developed for IT service management. It delivers cognitive service management that is fast, accurate, cost-effective and is available to run on any public cloud, a hybrid model, or in the data center. As the businesses are running to apply modern technology to solve real business challenges and gain a competitive edge, BMC Helix is a perfect tool to help them in this endeavor. With BMC Helix, businesses can extend IT service management functionality into the intelligent, modern experience consumers’ demand: cognitive service management (CSM).

    BMC Helix, you gain the ability to choose the cloud that you want, and by combining the power of IBM Watson, deliver cognitive service experiences of the future

    It integrates emerging technologies like machine learning and artificial intelligence into the enterprise and transforms every layer of service delivery. This complete cloud solution uses containers to allow customers to choose any cloud platform- AWS, Azure, or BMC Cloud. Additionally, it includes cognitive capabilities (Bots/ ML/AI) that help organizations transform their IT service management with increased accuracy, speed, and reduced cost.

    Under the BMC Helix tag, there are different versions of the product—ITSM, Business Workflows, Digital Workplace, Discovery, Platform—that cater to different demands. For example, Helix ITSM helps deliver predictive service management through auto-classification, assignment, and routing of incidents. Besides, Helix discovery helps businesses discover assets and services across on-premises and multi-cloud environments (AWS, Azure, Open Stack, Google Cloud). While Helix Platform helps companies extend, customize, and integrate through REST APIs from a cloud-native, micro-services-based platform. Moreover, Helix Business Workflows goes beyond IT to lines of business like HR, facilities, procurement and more. Helix Digital Workplace provides omnichannel conversational experiences for end-users beyond web to Slackbot, Chatbot, SMS, and Skype.

    Amongst many customers driving their business successfully using BMC Helix, one important customer of the company is the Bank of England. Being a central bank in the U.K. the bank does things like repayment systems, crunching a massive number of data to make decisions and also it needs to protect the data from a cybersecurity perspective. Leveraging BMC Helix solution, the bank is driving self-service customer satisfaction with ease.

    BMC is continuously extending and enriching the cognitive capabilities of its Helix solution, a few months back, partnered with IBM, where AI technologies from IBM Watson were seamlessly integrated into it. This has not only expanded the additional cloud choice, the IBM cloud, to the customers but has also added the insight engine from IBM. "The most powerful outcome of BMC Helix is choice," said Nayaki Nayyar, President, Digital Service Management at BMC. "With BMC Helix, you gain the ability to choose the cloud that you want, and by combining the power of IBM Watson, deliver cognitive service experiences of the future."
    Previous
    Next
    Share this Article:
    Tweet

    BMC Solutions Info

    Company
    BMC Solutions

    Headquarters
    .

    Management
    Bob Beauchamp, President & CEO

    Description
    With unmatched experience in IT management, BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC’s solutions offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations, and the mainframe. With ITSM solutions including Remedy, Remedyforce, FootPrints, and more, BMC helps transform digital enterprises and delivers great service. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Remedy IT Service Management Suite provides out of-the-box IT Information Library (ITIL) service support functionality.

    2019

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    CIO Speaks

    Previous Next
    The Frameworks and Fundamentals Transforming the Businesses in the IT Sector

    David Gollan, CIO, HBF

    Real IT Leaders are Story Tellers

    Jenny Levy, CIO, Primary Health Care

    Virtual Cloud Computing Platform (VCCP) for A*STAR

    Dr. John Kan, CIO, A*STAR - Agency for Science, Technology & Research

    Designing the IT Organization for Service Management

    Michael Reagin, Corporate VP & CIO, Sentara Healthcare

    Communication Risks within and Around a Virtual Team

    Darren Rizza, Chief Information Officer, Space Matrix

    Strengthening IT by Streamlining Business Processes

    Ken Soh, CIO & Director, e-Strategies, BH Global Corporation

    The Ability to Execute

    Kevin Pool, Asia Chief Technology Officer, TIBCO Software

    The Challenge within the IT Department

    Dr. David Asirvatham, Chief Technical Officer, University of Malaya

    The Right Technology And Reliable Partners; The Business Next Frontier

    Luke O'Brien, CIO, ISS Facility Services Australia & New Zealand

    Service Organisations Make Great Places To Work, And Deliver Better Value

    Matthew Perry, CIO, Orora Limited [ASX: ORA]

    How Have Recent Advancements in Big Data Been Impacting Businesses?

    Marc Solomon, CIO, Bvn Architecture

    BI & Analytics in Aquaculture

    Matthew Leary, CIO, Tassal Operations

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://it-service-management.apacciooutlook.com/vendor/bmc-solutions-empowering-businesses-to-master-modern-it-cid-4185-mid-245.html