THANK YOU FOR SUBSCRIBING
A robust IT service management is the need for almost every business today. Moreover, with the disruptions that new technologies like cloud have brought to the table, organizations are in the lookout for better and innovative solutions that can help them seamlessly bridge the gap between IT and customers. Catering to this need is Alemba, an AWS consulting and Microsoft Gold Application Development partner, it offers an intuitive, ITIL- aligned ITSM solution – Alemba Service Manager, to help businesses streamline their service management process and enhance service delivery.
Alemba Service Manager is a highly efficient, 100 per cent ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Although, it encompasses every aspect of service management required to operate at an optimum level, right from workflow management to incident management to change management. Backed by 25 years of Alemba’s experience in the domain, Alemba Service Manager enables users to respond rapidly to business demands by dramatically reducing time to request fulfilment through automated work flowed integration.
In April 2019, the company released a new update, version 10, of their Service Manager. It now comes with the capability to deliver 100 per cent of its features on an HTML platform that will provide users to access the tools from any modern browser.
With Alemba Service Manager V10, we are drastically reducing the total cost of ownership for customers
Alemba, ideally positioning itself as an IT service management solutions provider with a strong consultancy background, expertise in the service management market and a strong focus on customer experience, delivers a successful, end-to-end service management project within the organization. Besides, the company can assist with every aspect of the Service Management needs, from software implementations to maintenance and support, training and upgrades.