Top 10 ITSM Solution Companies - 2019
IT businesses have constantly strived to provide ideal solutions and help customers with persistent support. In the previous year, automation was the hot-topic in the ITSM space but seldom saw rapid implementations to aid IT service delivery. Leading companies in the ITSM space constantly strive to bridge the gap between leading IT service providers and companies seeking IT resources to propel their businesses through simplified processes and tools. Technological innovations are set to percolate various offerings of ITSM contenders, allowing IT companies to refine and provide superior solutions in 2019.
While many remain skeptical about IT process automation and deem these technologies to steal jobs, over 85 percent of IT professionals believe that automation is now a strong necessity. Advanced AI solutions are set to assist profess... Continue Reading
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Alemba develops Alemba Service Manager, a highly functional, ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. The company is making its way into the ITSM landscape owing to its 25 years of heritage and experience. Using its services, Alemba enables users to respond quickly to business demands by drastically reducing time to request fulfilment through automated workflow integration. Further, the firm has a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, which makes it a perfect ITSM partner.
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With unmatched experience in IT management, BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC’s solutions offer speed, agility, and efficiency to tackle business challenges in service management, automation, operations, and the mainframe. With ITSM solutions including Remedy, Remedyforce, FootPrints, and more, BMC helps transform digital enterprises and delivers great service. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Remedy IT Service Management Suite provides out of-the-box IT Information Library (ITIL) service support functionality.
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Provides the required integrated ITSM model to simplify support for users and infrastructures, reduce costs, and increase satisfaction through self-service, automated service management, and best-practice based service desk capabilities
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Axios Systems
Axios has been committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. These solutions help customers improve infrastructure operations and enhance service delivery across HR, Facilities Management, Finance and all business functions. With a 100 percent focus on service management technologies, Axios is recognized as a world leader by leading analysts and its global client base. Axios’ leading ITSM and ITOM solution assyst, is an all-in-one, fit-for-purpose product to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value by building on the ITIL framework to help solve customers' business challenges across the organization.
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Cherwell Software
With Cherwell, organizations can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond—all with fewer headaches and lower costs
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Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is the global leader in critical event management and enterprise safety applications that automate and accelerate an organization’s operational response to critical events in order to keep people safe and businesses running faster. In events of public safety threats or critical business events such as power outages, terrorism, weather conditions, the company’s SaaS-based platform quickly and reliably aggregates and assesses threat data, locates people at risk and responders to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.
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Ivanti
Ivanti unifies IT processes and security operations to better manage and secure the digital workplace. From patch and asset management to IT service delivery and security, Ivanti's software is everything a customer needs to take their IT operations to the next level. The company also ensures that supply chains and warehouse teams have the most up-to-date technology in order to perform their essential functions. Enterprise IT departments use Ivanti to manage their ITSM, IT asset management, IT security, endpoint management, and supply chain capabilities.
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Samanage
Deliver faster and smarter services across your organization with Samanage, and get work done in intelligent and productive ways
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xmatters
Delivers a service management platform for increasing productivity. Combined with xMatters, this integration allows teams to automatically communicate with the correct on-call resources to resolve issues faster
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Zendesk
Provides a customer service and engagement platform that scales to meet the needs of any business, from startups and SMBs to growth companies and enterprises
