Top 10 ITSM Consulting/Services Companies - 2019

With digital transformation gathering pace in the business world, ITSM leaders recognize a growing need for superior service delivery and customer support. As the line between business and technology blurs, IT service management has to come of age to interact with the complex IT environment that can span multiple clouds in different geographies. Today, there is a greater demand for the automation-driven orchestration of process execution as well as monitoring, and troubleshooting of the network and IT issues.

The advent of artificial intelligence (AI) and service automation has made life easier for IT service professionals by providing them assistance with various tasks. However, these professionals have to be acquainted with cutting edge analytics and AI. SMBs investing in cloud technologies need tools to migrate their IT infrastructure to cloud seamlessly. In such a scenario, access to quality and holistic data about the infrastructure can help IT service teams in their decision making. The real-time insights delivered through AI-based tools can streamline change management, allowing companies to remain agile and competitive. As more organizations adopt subscription-based technologies to manage their operations, the IT service providers require nimble technologies that help them meet the evolving demands of modern businesses.

To help CIOs navigate through the list of ITSM service providers, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of APAC narrowed the 10 most promising ITSM service providers that exhibit competence in facilitating modern IT experience.

We present to you APAC “Top 10 ITSM Consulting/ Services Companies - 2019.”

Top 10 ITSM Consulting/Service Companies 2020

Top 25 IT Service Management Solution Companies - 2018

Top ITSM Consulting/Services Companies

DIG 2 Next

With over 15 years of experience in ITSM/ITIL education and consulting, provides best-in-class services to mitigate their clients’ ITSM challenges

www.dig2sol.com

Kepner Tregoe

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address organizational challenges. The company's systematic, data-driven approach to problem solving delivers measurable results to any company looking to improve quality and effectiveness while reducing overall costs. Their ITSM products and services provide measurably lower costs, improve IT stability and provide a better customer experience. Kepner-Tregoe clients’ benefit from improved efficiency, higher quality, greater customer satisfaction and reduced costs through a unique blend of training and consulting solutions.

www.kepner-tregoe.com

Service Potential

Service Potential brings together their team’s practical experience, profound knowledge and industry relationships to help customers succeed in their IT initiatives

www.servicepotential.com.au

SIG Global

A management partner in ICT strategic planning and business process providing a change-oriented management support ICT platform that supports the management strategies of chain store companies

www.gulfnet.co.jp

ACIS

Thai-based firm, ACIS has been working in the ITSM landscape for 10 years and since then has garnered vast experience in the landscape. The firm provides training and consulting services in the area of information technology, cybersecurity, IT Governance, Information Technology Service management systems (ITSMS), information security and business continuity management. All of these services cover people, business processes, and technologies. When it comes to the objective of ACIS, the company help clients to maximize their business management and information technology system to be effective and efficient in order to achieve organization’s goals

Engage ESM

Engage ESM is an Atos company and Gold Sales and Services partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. Being a leader in the enterprise-service management sector, Engage ESM offers IT, customer service, security, and HR services. The company works with organizations of all sizes to improve their operational performance and extend the value of their existing investments in IT. Additionally, it works closely with partners and vendors such as ServiceNow, Cisco, HP, IBM, CliQr and Moogsoft, thereby driving business outcomes for its clients.

IT APPS

ITAPPS is not just a system integrator, but a consultant to its clients. With a comprehensive portfolio of technology services and products across digital channels, contact centers, mobility, AI and analytics, they create new and suitable solutions for the companies.With the advances of cloud computing, they have expanded their expertise to encompass using cloud-enabled solutions to help implement diffrent business strategies. ITAPPS provides with cloud adoption strategies, assist clients with implementation and integration of the services, and follow through with rollout, support and future planning and are committed to always be nimble, adaptive and flexible to satisfy customers needs.

Li Tong Group

LTG’s dedicated Business Unit for IT asset is integrated with the expert service team worldwide, providing on-site data-sanitization, on-site secured destruction, asset audit, removal and remarketing services with full traceability and reporting. The global remarketing sales team engineers of the firm works closely with a wide-range of e-commerce, wholesale and after-market-services channel partners and customers, securing the optimal value for the clients’ IT assets. Moreover, LTG provides complementary refurbishing services for charity-donations in its clients’ name that helps them in marketing their brand to to a higher number of individuals.

Motion IT services Pty Ltd

Founded in 2011, has immense understanding of the challenges faced by SMEs/SMBs and also expenses of onsite Infrastructure. They encourage innovation, adopt cloud technologies and embrace the change for positive business outcomes and are also specialized in Designing, Building, Delivering and Supporting Office 365 Cloud Based Solution. With a young and vibrant personnel, different skill set are used to assist in IT Project Management, IT Field Engineering, IT Customer Experience, IT Services Relocation and IT Asset Management. An holistic approach is provided to each and every project, to ensure that every project runs smoothly and achieves the best results.

pink elephant

Pink elephant is a global training consulting and conference service providers. They provide with training and certification courses for business, Leadership and IT service management training programs online, in-house or in a classroom, with which one can improve their skills and capabilities. Pink elephant is also recognised for business and process management consulting provided from profeesionals or experts in that particular field. Special events are also organized by them, events that are content-rich, compehensive and industry leading conferences and also IT service management conference and exhibition. With their extensive online resources and tools, one can expedite changes and focus on reaching better business results.