IT service management is evolving at a rapid pace in response to the change in industry requirements. The evolving patterns in practices, technology-enabled products and the growing risks associated with enterprise IT are driving the shifting trends in the ITSM strategies and technologies that are used. With a vision to ensure that the market had access to independent certified IT service management specialists who had extensive expertise in IT operations and service delivery, CEO Matt Campbell cre-ated the Australian-based Service Potential.
Spearheaded by a team comprising of information system auditors, project managers, business process consultants, system analysts, developers and, engineers, Service Potential assists the IT delivery and support teams of an organization. The company takes great pride in using their collective experience in service design, transition, and operations to offer a comprehensive range of solutions and services to their customers.
Service Potential believes that the solutions should be simple, effective and efficient the way how technology should also be. Hence, the team supports organizations in the management and delivery of their IT services and strives to achieve timely, cost-effective and practical solutions for their clients. Understanding the impact that poorly designed processes could have on a business and the people involved, Service Potential drives out the unnecessary complexity and uncertainty that they find at every step within an organization. Service Potential’s coherent team works with the customers to design processes, controls, and systems that align with the industry’s best practices and the organization’s business requirements.
Service Potential works with the customers to design processes, controls, and systems that align with the industry’s best practices and the organization’s business requirements
Developed over years of delivering the best IT projects across Australia, Service Potential specialises in helping companies transition from reactive and unreliable IT functions to established capabilities, defined service catalogues and agreed service levels.
What makes Service Potential second to none is their ability to combine the team’s outstanding expertise, profound knowledge, and industry relationships to help customers succeed in their IT initiatives thereby creating enduring bonds based on trust and experience. The certified IT professionals are proficient in multiple platforms such as SaaS, PaaS, and IaaS in addition to ServiceNow, Splunk and Microsoft Office 365.
The company has a bespoke application built in-house from the ground up by expert developers to address the IT service needs of organizations via service management. For service transitions from old practices to new ones or improving on the existing applications, Service Potential’s specialists in charge come to the rescue. The team provides custom application development to help organizations combine their disparate systems seamlessly and increase their functionality while improving their information sharing abilities and boosting coordination across their various teams. By bringing the numerous policies, processes, and procedures of an organization together through systems integration, Service Potential strives to deliver high-quality services and value to their customers.
Organizations can also seek assistance from Service Potential to examine their activities in order to identify opportunities for streamlining their operations, enhancing or even redesigning them entirely. The company also offers quality training targeted to improve employee knowledge and augment their skills which in turn enriches and boosts the performance of the organization.
Service Potential is establishing themselves in the market by bringing innovative industry practices into IT service management. As a member and committee representative within the IT service management forum, Service Potential has collaborated with several leading industry professionals enabling the company to build a network of commendable ITSM practitioners.