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To build a good building, it is imperative to have a strong foundation. Similarly, to build a successful enterprise, it is imperative to have a robust IT infrastructure. It should be implemented in such a way that it is agile and flexible enough to help enterprises in meeting their evolving business needs and stay on par with the global competition. However, this is easier said than done as today’s IT infrastructure usually encompass different systems provided by multiple service providers leading to integration issues and data silos, thereby limiting enterprise agility and flexibility. To address these challenges in the industry, DIG 2 Next expands the ITSM not just based on the Information Technology Infrastructure Library (ITIL) but also on the Service Integration and Management (SIAM) model. Furthermore, the company incorporates lean thinking to speed up business value creation. “We help our clients build an ITSM system that promotes IT service agility, flexibility, and innovation,” says Toshio Suzuki, Managing Director at DIG 2 Next.
Efficient ITSM through Education and Consulting
With over 15 years of experience in ITSM/ITIL education and consulting, DIG 2 Next solves their clients’ issues through both education and consulting. The company realises that to derive the full value out of services, there needs to be a shift from system-oriented to service-oriented outlook. The way forward in this shift is to recognise the true value of ITIL. In this regard, they take an approach to teaching ITIL that involves practical learning with a focus on high-quality discussions in a small group system. This would enable the clients to comprehensively acquire management skills such as communication and team skills which cannot merely be obtained by traditional learning methods. Moreover, by enabling the expertise of the company’s team in ITIL, service provider organisations can perceive their clients' business needs from two perspectives—service provider and business. This allows them to understand the business’ desired outcomes while also encouraging continual service improvement. In this regard, they have launched ePlugOne—a service that imagines connecting the plugs and delivers an environment for employees to network and discuss different topics with their peers to improve and build on their ITSM skills.
We help our clients build an ITSM system that promotes IT service agility, flexibility, and innovation
The exceptional ITSM services provided by DIG 2 Next has helped their clients surge ahead in the competitive race in today’s marketplace. In an instance, one of their clients, a manufacturing company had started to work on an ITSM processes implementation project several years ago to gain proper visualisation of IT staff's activities and improve service quality. The service provider that the client had been working with previously had just implemented the tools but did not ensure that they were up to the ITSM standards. The senior managers in the IT department were baffled as they could not get the desired outcomes. DIG 2 Next was contacted, and they provided ITSM/ITIL education, ITSM processes design, standardisation, and integration with ITSM tools as consulting service to help the managers derive the maximum out of their IT infrastructure and deliver the desired outcomes. "Similarly, all our clients are delighted with our educational services and consulting services," adds Suzuki. Presently, the company is looking to evolve from the scope of ITSM first phase for the client and envisions integrating more frameworks such as Agile, DevOps, Lean, among multiple service providers based on service portfolios, project portfolios, and SIAM governance.
Recognised Leaders in ITSM Services
The company was founded in December 2008 with a vision to establish corporate strengths and contribute to the growth and development of human resources, organisations, and businesses that can compete in the global economy.
Furthermore, Suzuki is the first person in Japan with ITIL V3 Expert, SIAM Professional, and VeriSM Professional certifications. Their certifications and the presence of an expert at the helm have helped DIG 2 Next establish themselves as the frontrunners in Japan for ITIL, SIAM, and VeriSM. The other areas of expertise of the company include COBIT, SIAM, PMBOK, ISO/ IEC20000, ISO/IEC27001, ISO/ IEC15504, and other frameworks.
The Road Ahead
“By providing our clients with delight in growth and new discoveries, we will grow together,” says Suzuki. This philosophy is one of the reasons behind the naming of the company—Delight in Growth (DIG). Besides, the company is driven by values such as proactive & energy, honesty & reliability, fun & teamwork, and small start quick wins. Suzuki strongly believes that DIG 2 Next has not yet reached the end of their journey and envisions further growth. He adds that the company is presently focused on ITIL 4 digital transformation with VeriSM and SIAM. While VeriSM would be the approach to be followed in this digital age, SIAM would enable the implementation, integration, and management in the multiple service providers environment. This will allow them to support the entire digital service management while also ensuring customer success. Moreover, by also expanding the scope of service management from the scope of IT services to the more sophisticated holistic enterprise level of digital services they would also strengthen the development of new educational services and consulting services that can contribute to the customers' businesses.