IT businesses have constantly strived to provide ideal solutions and help customers with persistent support. In the previous year, automation was the hot-topic in the ITSM space but seldom saw rapid implementations to aid IT service delivery. Leading companies in the ITSM space constantly strive to bridge the gap between leading IT service providers and companies seeking IT resources to propel their businesses through simplified processes and tools. Technological innovations are set to percolate various offerings of ITSM contenders, allowing IT companies to refine and provide superior solutions in 2019.
While many remain skeptical about IT process automation and deem these technologies to steal jobs, over 85 percent of IT professionals believe that automation is now a strong necessity. Advanced AI solutions are set to assist professionals in the automation of various tasks, not replace them. For instance, AI chatbots with significant knowledge help in engaging potential clients with their enquiries while notifying an agent pre-occupied with a priority request. Data breaches and information security threats have been on the rise rooting from complex integrations making way for weak points in interfaces. Management tools to provide visibility across interfaces will enable better in-house security and information protection.
While technologies from the previous year are gaining momentum, new advancements in ITSM tool development, AI integrations for chatbots and other automated process assistance, growing information security and optimized strategies to upgrade business IT infrastructures are set to dominate the ITSM arena this year.
To help CIOs navigate through the list of software asset management solution providers, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of APAC narrowed down the 10 most promising ITSM solution providers 2019 that exhibit competence in IT service management .
We present to you APAC “10 Most Promising ITSM Solution Providers – 2019.”