IT is no more just a step towards digitalization. In the twenty-first century—the era of a revolutionary paradigm shift towards adoption of advanced technologies—IT has essentially become the vehicle of growth for any company. Hence, it has become imperative for firms of any size today to formulate a proper IT strategy, accumulate necessary resources, allocate budgets, and change the company’s direction so that the IT strategy is duly followed. In fact, IT services and operations management has become an integral part of enterprises’ business approach and global expansion plans. But, the time has come to necessarily ponder if the conventional IT Service Management (ITSM) strategies widely adopted by businesses today are capable enough to assist them in surviving the cut-throat competition in the tech industry.
A survey by Forbes conducted this year, among 261 senior-level executives around the world, suggests otherwise. The study shows that most believe ITSM is on the course of a massive transformation. Needless to say, with ground-breaking technologies such as cloud, AI, Big Data slowly assuming a major force in the business strategies and offerings of enterprises in every domain, ITSM is no exception. Hence, firms, to remain in the race and get an edge over its competitors, are increasingly spending millions on their in-house development teams or on solutions from competent providers to re-design their ITSM strategies and increase overall business efficiency.
To provide a clearer perspective on the ITSM domain, we bring to you our next edition with a list of Top 25 IT Service Management Solution Providers - 2018. Our editorial board and a panel of industry executives have diligently curated this list to assist organizations in choosing their ideal IT Service Management partners.